Terms and conditions

1. Terms of use

1.1 By accessing any part of this Website (www.royalwarrant.org) you agree to be bound by the following terms and conditions. If you do not agree with any part of these terms and conditions, do not use the Website. “Use” of our Website includes accessing, browsing or registering to use our site. Your continued use of the Website confirms your acceptance of these terms.

1.2 The Royal Warrant Holders Association (RWHA) may review these terms and conditions occasionally. You are advised to check this page from time to time so that you are familiar with the latest version.

2. Association details

2.1 The RWHA is incorporated by Royal Charter. Our VAT registration is 239312666. Our registered address is 1 Buckingham Place, London, SW1E 6HR. To contact us, please email admin@rwha.co.uk.

3. Website use

3.1 It is not necessary to register with us in order to use most of this Website. However, some areas of the Website (the Members’ Area) will be accessible only if you are a registered member of the RWHA.

3.2 This Website may be used for your own private purposes and in accordance with these terms of use. You may print and download material from this website for private, non-commercial use, provided that you do not modify or reproduce this in any way without the RWHA’s prior written consent.

3.3 Our status (and that of any identified contributors) as the authors of the material on this Website must always be acknowledged.

3.4 If you breach any of these terms and conditions, your permission to use the Website is automatically terminated and you must destroy any downloaded or printed extracts from the Website.

3.5 Logos and photographs of third parties appear on this Website. All intellectual property rights in such logos and images are owned by third parties. Nothing in these terms and conditions shall be construed in any way as conferring rights to use this third-party material.

3.6 Any rights not expressly granted in these terms and conditions are reserved.

4. Website access

4.1 The RWHA takes all reasonable measures to ensure that this Website is available 24 hours a day. However, access may be suspended temporarily and without notice in the case of technical problems, for maintenance, or for reasons beyond our control. The RWHA will not be held liable if for any reason this Website is unavailable at any time or for any given period.

5. Links to and from other sites

5.1 You may find links to third-party websites on this Website. The inclusion of such a link does not mean that we have reviewed the content of of these websites. The RWHA is not responsible for, and does not endorse, the content of these third-party websites. If you use those links, you are leaving the RWHA Website and do so at your own risk.

5.2 Parties wishing to link to this Website may do so provided:

(i) They do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;

(ii) They do not misrepresent their relationship with this Website or the RWHA;

(iii) The website from which they link to this Website does not contain offensive or otherwise controversial content or content which infringes intellectual property rights or any other rights of a third party;

(iv) They contact us at admin@rwha.co.uk to obtain our prior consent. The RWHA reserves the right to withdraw linking permission without notice.

5.3 By linking to this Website in breach of clause 5.2 you shall indemnify the RWHA for any loss or damage suffered to this Website as a result of such a linking.

6. Disclaimer and limitation of liability

6.1 The material on our Website is provided for general information only. It is not intended to amount to advice upon which you should rely. While the RWHA endeavours to make sure that the information on this Website is accurate at all times, we make no representations, warranties or guarantees, whether express or implied, that the material on the Website is accurate or complete. You use the material on this website at your own discretion.

6.2 The RWHA may make changes to the information on this Website at any time without notice. The material on this website may become out of date, and the RWHA makes no commitment to update such material.

6.3 The RWHA and its council, employees or agents exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or to a third party as a result of using this Website (including, without limitation, any direct or indirect or consequential loss, any loss of income, opportunity or data, damages, costs, expenses or claims) whether in contract or tort (including, but not limited to, negligence) or otherwise:

(i) arising from or in connection with the misuse of the contents of your application by a third party either before, during or after the transfer of such information to the company or companies which you have selected from this Website; and

(ii) arising from or in connection with this Website in any way, or in connection with the use, misuse, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including, but limited to, loss or damage due to viruses that may infect your computer hardware, software or other property on account of your access to, use of, this website or your downloading of any material from this Website or any websites linked to it.

6.4 Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence, which cannot be excluded or limited under UK law.

6.5 If your use of material on this website results in the need for servicing, repair or correction of hardware, software or other property, you assume all the costs thereof.

7. RWHA member directory disclaimer

7.1 Any material you upload to our Website will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any such content for any purpose.

7.2 Care has been taken in the creation of the directory of RWHA members; however, inaccuracies may occasionally occur. RWHA will not be held responsible for any loss, damage or inconvenience caused as a result of any inaccuracy or error within its website pages. If you discover any information on our Website that you believe is inaccurate or inappropriate, please contact us at admin@rwha.co.uk.

7.3 You accept that the directory and all information published on it is merely an online directory of our members. This information is provided by the member and published for the public (and in the Members’ Area of the Website), but does not in any way constitute a reference, validation or in any way an endorsement of any information provided to you, the website user, or any recommendation or endorsement of the member or services offered by the member.

7.4 While the RWHA will use all reasonable endeavours to ensure that the Website information is accurate, the liability for providing accurate information rests with the member and to the extent permitted by law, the RWHA excludes all conditions, warranties, representations or other terms which may apply to the Website or any content on it, whether express or implied. Furthermore, RWHA will not be liable for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with the use of, or inability to use, the Website; the use of or reliance on any content displayed on the Website, loss of profits, sales, business, or revenue; business interruption; loss of anticipated savings, loss of business opportunity, goodwill or reputation; or any indirect or consequential loss or damage.

7.5 You expressly agree that you will not sell or trade in any materials on the Website or redistribute Website information in any way or for any purpose including the compiling of databases, lists or directories or providing commercial information to any third party, or any commercial or other reason.

7.6 RWHA does not guarantee the security of any information transmitted over the internet.

7.7 You accept that any telephone numbers listed on this Website may be recorded for security purposes.

8. Material submitted by members

8.1 If you submit a company description to our members’ directory, you understand that your entry may be edited for spelling, grammar, punctuation and consistency with the rest of the Website, as well as for compliance with the rules governing Royal Warrants.

8.2 The RWHA has the right to remove, edit or decline to use any material you submit to the Website if, in our opinion, your entry does not comply with reasonable standards.

8.3 The views expressed by members of the RWHA on this website do not represent the RWHA’s views or values.

8.4 When using the Website, and in particular the Members’ Area of the site, you shall not send to this Website any material:

(i) for which you have not obtained all necessary consents;

(ii) that is discriminatory, obscene, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or is otherwise contrary to UK law;

(iii) that is harmful in nature, including, and without limitation, computer viruses, Trojan horses, corrupted data or other potentially harmful software or data;

(iv) that is in breach of the Lord Chamberlain’s Rules or other regulations applicable to Royal Warrant holders.

9. Merchandise purchasing policy

9.1 While all efforts are made to ensure accuracy of description, specifications and pricing of RWHA merchandise and events, there may be occasions where errors arise. Should such a situation occur, the RWHA cannot accept your order. In the event of a mistake, you will be contacted with a full explanation and a corrected offer. The information displayed is considered as an invitation to treat, not as a confirmed offer for sale. The contract is confirmed upon supply of goods.

9.2 Prices and availability of RWHA merchandise items and events are subject to change without notice. The prices advertised for merchandise on this Website are for orders placed and include VAT and delivery within the United Kingdom. However, if you have a special request, such as overseas delivery, please email orders@rwha.co.uk to let us know your requirements.

9.3 You have the right to cancel the purchase of goods, without having to give a reason at any time, within 14 working days, beginning on the day after you receive the goods. If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. Merchandise found to be used or tampered with by the customer will not be replaced. You must send the goods back to us at your own cost as soon as possible (unless we delivered the item to you in error, or the item is damaged or defective – in which case, please notify us immediately). We strongly recommend that you insure your package that you are returning, and use a carrier that can provide you with proof of delivery. The RWHA will not be held responsible for any items lost or damaged in transit.

9.4 The RWHA reserve the right to make a charge not exceeding our direct costs of recovering merchandise if you do not return the goods or return them at our expense. Once you have notified us that you wish to cancel the contract, any sum debited to us will be refunded to you as soon as possible, and in any event within 30 days of your cancellation.

9.5 You will not have any right to cancel a purchase for the supply of products made to your specifications or clearly personalised, or which by reason of their nature cannot be returned. If our labels are removed from the product, the warranty becomes void.


9.6 We try very hard to ensure that you receive your merchandise in pristine condition. If you do not receive your goods, or if they arrived in a damaged or faulty condition, please contact Claire Anderson by email: claire@rwha.co.uk or call: 020 7 798 1534.

9.7 Some of the merchandise listed on our Website is supplied by third-party suppliers, and will be clearly listed as such. In these cases, your contract will be with the named third-party supplier – please be sure to read their terms and conditions of sale.


9.8 We try to make the delivery process as easy as possible. We aim to deliver any merchandise being sent from the RWHA within five working days, but please allow up to 10 working days before contacting us. Third party personalised items may take slightly longer, so if it is urgent, please contact us before ordering. Please allow extra time in case of Bank Holidays and over the Christmas period. We will try to contact you if we become aware of any unexpected delays or problems with your order.



9.9 All small merchandise orders are sent out via Standard Royal Mail post. If our order is worth more than £50, it will be sent out via Royal Mail recorded delivery service, which will require a signature. If you are not present at the delivery address after two attempts to deliver your order, a card will be left to advise you to pick up your goods from the local Post Office collection point or rearrange delivery at an extra cost to you.

9.10 We have taken the appropriate measures to ensure that your personal information is not unlawfully processed. The RWHA uses industry standard practices to safeguard the confidentiality of your personal identifiable information, including ‘firewalls’ and secure socket layers.

10. Law and jurisdiction

10.1 These terms and conditions are governed by the laws of England and Wales and any disputes arising from them will be subject to the jurisdiction of the courts of England and Wales.